Working hours and closing quiet chats
Set your working hours for away messages, and close chats automatically after 24 hours to 7 days of silence.
Who can do this: Owner and AdminPlan: All plansWhere: Settings → Inbox
Working hours
- Go to Settings → Inbox and switch on Working hours.
- Pick the days you’re open and the opening and closing time.
- Click Save.
Automations can now check them. For example, an away message: trigger New message received → condition Outside working hours → send “Thanks! We’re closed now and will reply at 10 am.” See Create an automation.
Close quiet chats automatically
- Switch on Close quiet chats automatically.
- Choose 24 hours, 48 hours, 72 hours or 7 days.
- Click Save.
A chat with no message either way for that long is closed. If the customer writes again it opens by itself. Pinned and snoozed chats are left alone.