Perform bulk actions on multiple conversations
Select several chats and assign, mark read or unread, pin, change priority or status, snooze or tag them at once.
Who can do this: Owner, Admin, AgentPlan: All plans
Select conversations
- In the conversation list, click the checklist icon next to the filters (Select multiple conversations).
- Tick the conversations you want. Use the filters first to narrow the list — for example Unassigned + Open.
- Open Bulk actions and choose an action.
Available bulk actions
| Action | What it does |
|---|---|
| Assign to me / Unassign / Assign: teammate | Changes the owner of every selected chat |
| Mark read / Mark unread | Clears or restores the unread badge |
| Pin / Unpin | Keeps chats at the top of the list |
| Set urgent / high / normal priority | Flags the chats |
| Open / Set pending / Close | Changes the status |
| Snooze until tomorrow | Hides the chats until the next day |
| Add tag: … | Adds a tag to each chat’s contact |
The selection clears when the action finishes. Click the checklist icon again to leave selection mode.