Add a payment method for WhatsApp charges
Meta bills template messages directly to your WhatsApp Business Account. Add a card in WhatsApp Manager or templates will fail.
Who can do this: An admin of your Meta Business portfolioNeed: A credit or debit card accepted by Meta
Your Vatli plan covers the software. Meta charges separately for template messages (marketing, utility and authentication) and bills your WhatsApp Business Account directly. Until a payment method is added, template sends fail.
Add a payment method
- Open business.facebook.com and go to WhatsApp Manager (Business Settings → Accounts → WhatsApp accounts → your account → WhatsApp Manager).
- Open Overview or Payment settings for your WhatsApp Business Account.
- Click Add payment method, choose your currency and country, and add a card.
- Save. It can take a few minutes before template sends succeed.
Replies inside the 24-hour customer service window are free, so you can chat with customers who message you even before billing is set up. See WhatsApp pricing explained.
Check your spend
- Meta’s invoices and spend are in WhatsApp Manager → Insights and in Billing & payments in Business Settings.
- Vatli’s Reports page shows how many billable messages you sent, so you can sanity-check Meta’s bill. See Reports.