Keep using the WhatsApp Business app (Coexistence)
Connect a number that's already on the WhatsApp Business app and keep using the phone app alongside Vatli — with up to 6 months of chat history imported.
Who can do this: Owner or AdminPlan: All plansNeed: The WhatsApp Business app on the phone that holds the number
With Coexistence, a number stays live in the WhatsApp Business app on your phone and in Vatli at the same time. You don’t lose the app, your chats or your contacts.
How to connect a number that’s on the app
- Make sure the WhatsApp Business app on that phone is updated to the latest version.
- In Vatli, go to Settings → WhatsApp → Connect WhatsApp and follow Connect with Facebook.
- When you enter a number that’s on the app, Meta switches to the coexistence flow and shows a QR code. Open the WhatsApp Business app on that phone, follow its prompt to connect a business platform, and scan the QR code.
- Confirm the chat-history sharing prompt in the app.
- Back in Vatli, the number shows as connected.
What Vatli imports
| Data | What happens |
|---|---|
| Chat history | Up to 6 months of past one-to-one chats, imported in the background at their original times. Your own past replies show as outgoing. |
| Contacts | Your app’s contacts are added to Vatli. The name saved in your phone’s address book wins over the customer’s WhatsApp profile name. |
| Messages you send from the phone | Show up in the Vatli inbox as outgoing messages, so the team sees the full conversation. |
| Photos and files from history | Arrive as labelled placeholders such as [Photo] caption — the file itself isn’t included in history. |
Imported history never raises unread counts, so your inbox doesn’t fill with old “new” messages.
Meta allows the history import once, and it must start within 24 hours of connecting. Vatli requests it automatically right after signup — don’t disconnect and reconnect in the first day.
Limits of a coexistence number
- Throughput is fixed at 20 messages per second. Large broadcasts take a little longer; Vatli queues them for you.
- Group chats are not synced. Only one-to-one conversations come into Vatli.
- Removing a contact on the phone does not delete it from Vatli.
- Keep the phone app opened at least once every couple of weeks, or Meta may unlink the device.