Hide customer numbers from agents
Agents and viewers see only the last 4 digits of customer numbers and can't call or copy them — they can still reply.
Who can do this: Owner and AdminPlan: Business and Enterprise (and the free trial)Where: Settings → Inbox
Stop customer lists walking out the door. With this on, agents and viewers see only the last 4 digits of each number (for example ••••••3210) in the inbox, contacts, deals and exports, and can’t call or copy it. They can still reply to the chat normally. Owners and admins always see full numbers.
Turn it on
- Go to Settings → Inbox.
- Switch on Hide customer numbers from agents.
- Click Save.
It applies on the web and in the mobile app at once.
Switching it off is always possible. Switching it on needs the Business plan.
See also Limit agents to their assigned contacts.