WhatsApp connection problems
Fix an expired token, a number that isn't registered, a restricted account or a failed Facebook connection.
Who can fix this: Owner and Admin (the "WhatsApp connection" permission)Where: Settings → WhatsApp
| Symptom | Likely cause | Fix |
|---|---|---|
| Everything stopped; error 190 | Access token expired or revoked | Reconnect with Facebook, or paste a new permanent System User token. Temporary tokens from the Meta app dashboard expire within hours. |
| “Not registered” or error 133010 | The number isn’t registered with the Cloud API | Finish registration in WhatsApp Manager, then click Verify registration. |
| Status Pending or Unverified | Meta hasn’t finished setting up the number | Complete the steps WhatsApp Manager shows, then verify again. |
| Error 131031 / account restricted | Meta restricted the WhatsApp Business Account | Open Business Manager → Account Quality to see why and appeal. |
| Facebook popup closes without connecting | Popup blocked or the flow was cancelled | Allow popups for app.vatli.co and run Connect with Facebook again. |
| Connected, but no incoming messages | Webhook not subscribed | See Messages not arriving. |
| Want to move to another number | — | See Change your WhatsApp number. |
After any fix, go to Settings → WhatsApp → Verify registration and send a test message from a personal phone.