Troubleshooting

Fix common problems: connection errors, failed messages, rejected templates and Meta error codes.

3 guides

Messages not arriving in Vatli or not delivered A checklist for when customers' messages don't show up in the inbox, or your messages don't reach customers.
Meta error codes and how to fix them The WhatsApp Cloud API errors you're most likely to see in Vatli, what each one means and what to do.
WhatsApp connection problems Fix an expired token, a number that isn't registered, a restricted account or a failed Facebook connection.