Automation logs and troubleshooting
Check every run of an automation, see the result of each step and fix automations that don't fire.
Who can do this: Anyone who can open AutomationsPlan: All plans
Open the logs
- Go to Automations.
- Open the ⋯ menu on an automation and click View Logs.
Each run shows the contact, time, status and every step with its result.
| Status | Meaning |
|---|---|
| success | Every step ran |
| partial | Some steps ran, at least one failed |
| failed | The run stopped with an error |
Expand a run to see messages such as “template sent via Meta”, “tag already present”, “no agent resolved” or “weekend — nothing sent”.
My automation doesn’t run
| Check | Fix |
|---|---|
| Is it Active? | Turn it on from the list. |
| Is a flow handling the message? | An active flow waiting for that customer handles the message. Check Flows → Runs. |
| Keyword match type | “Exact” only matches the whole message. Try Whole word. |
| Button ids | Button / List Reply matches the id, not the label. |
| Schedule format | Unsupported schedules never run. Use 09:00, every 30 minutes or 0 9 * * *. |
| Contact opted out | Messages to opted-out contacts are refused. |
| Outside 24 hours | Free-form steps fail outside the window — use Send Template. |
| HubSpot contact has no phone | The event is ignored. |
Loops
A step can’t trigger its own automation. When Add Tag triggers a Tag Added automation, Vatli limits how deep the chain goes, so a misconfiguration can’t loop forever.