At Ixoric Technologies LLP, we strive to ensure the highest satisfaction with our services. However, if you are not entirely happy with your purchase or require any changes to your order, please refer to our Return and Cancellation Policy outlined below.
1. Service Cancellation Policy
1.1 For Digital Marketing Services:
- Cancellation requests must be made within 7 days of the service agreement.
- In the event of cancellation, the work completed up to that point will be billed accordingly, and a refund (if applicable) will be issued for the remaining services not rendered.
1.2 For Website Development Services:
- A cancellation request must be submitted before development work reaches the 50% completion stage.
- Once the project exceeds 50% completion, no refunds will be issued.
- For any cancellations before this stage, the customer will be refunded after deducting costs for the work already completed and resources used.
2. Return and Refund Policy
2.1 Digital Products & Services (Website Development, SEO, PPC, Social Media Marketing):
- Since our services are non-tangible, irrevocable goods, once a service is rendered, it is not eligible for return.
- Refunds are only processed in the event of service non-delivery or agreement breach on our part.
- For services like paid campaigns (Google Ads, Meta Ads), refunds will only be processed for the unused portion of the budget, excluding management fees.
2.2 Consultation and Business Strategy Services:
- Full refunds are provided if cancellation is made 48 hours before the scheduled consultation.
- No refunds will be issued for cancellations made within 24 hours of the consultation appointment.
3. Process for Refunds
- Refund requests must be submitted in writing via email to [email protected] with all relevant details.
- Approved refunds will be processed to the original payment method within 10-15 business days.
4. Late or Missing Refunds
If you haven’t received your refund within the stipulated time, please:
- Recheck your bank or payment provider.
- If you still have not received your refund after following up with your bank, please get in touch with us at [email protected], and we will assist you in resolving the issue.
5. Modification of Services
- Any changes to ongoing services after the scope has been agreed upon may incur additional fees.
- The client is responsible for communicating all changes or cancellation requests promptly to avoid extra charges.
6. Contact Us
If you have any questions about our Return and Cancellation Policy, please contact us at:
- Email: [email protected]
- Phone: [Insert Contact Number]
- Address: Ixoric Technologies LLP, Newtown, Kolkata, West Bengal, 700136